At Wafa Naqab Shop, we aim to ensure you are completely satisfied with your purchase. If you are not happy with your order for any reason, you may be eligible to request a return or refund under the conditions outlined below.

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

The item must be unused, undamaged, and in original condition

All original tags must be attached and intact

The item must be returned in its original packaging

Items that do not meet these conditions will not be eligible for a refund.

Return Shipping Responsibility

If the product received is as described, but the customer no longer wants it, the customer is responsible for return shipping costs

If the item received is incorrect, damaged, or not as described, Wafa Naqab Shop will bear the return shipping costs

Non-Refundable Returns

No refund will be issued in the following cases:

Returned items that are used, damaged, or missing original tags

Returns of a different product, counterfeit, or fraudulent item

Any return that does not match the original item shipped

We reserve the right to inspect all returned items before issuing any refund and to deny a refund if the return violates our policy.

After receiving and inspecting the returned item, we will notify you of the refund approval status.

If approved, the refund will be issued to the same account or payment method used during the original purchase.

Refunds typically take 7 to 14 business days to credit, depending on your bank or payment provider.

To request a return, please contact us at:

Email: wafanakabshop@gmail.com

Include your order number and a brief explanation of the issue or reason for the return. Our team will guide you through the return process.

Approved Exchanage/Replacement product will be delivered in 7 days

Do not send any returns without prior approval from our team. Unauthorized returns may be refused.

We reserve the right to modify or update this policy at any time without prior notice.

If you have any questions about this policy, please contact us. We are here to help.